First, before you open a support ticket, make sure you have gone through the tutorials in this section.
8 out of 10 questions we get are already addressed here.
If you cannot find the answer to your question, please send us an email and include the following information:
1) Your domain name
2) Your virtual back office login info (since you have the ability to change it, we might not have access to your website any more until you give us access
3) The problem – Describe what we can do for you. If applicable send us to a link where we can see the problem.
Send the email to
This email comes to an online help desk. You should receive a confirmation that your email has been received.